What payment methods do you accept?
Intro Maker accepts all major credit cards, Visa, Mastercard and American Express.
Do you store my credit card details?
Intro Maker never stores your credit card details on our servers (I can't even see them!). Stripe (our payment processor) handles the entire transaction via their specialized web payment service.
When do I receive my video?
As soon as your payment is processed, your video will go into a render queue. Videos are rendered in the order they are received. For 720p videos, expect to wait about an hour. For 1080p videos, expect to wait up to two hours. For 4k60 videos, renders can take up to eight hours. Once your video finishes rendering, you'll get a download link in your email. Please keep your video safe as Intro Maker servers will only keep them for 14 days.
What about refunds?
If you're unhappy with your video, I'll ALWAYS replace your video no questions asked. There's not really a way to "return" a video after render services have been performed, though, so refunds are usually given only in the case of major render error or if you accidentally order two videos. For subscription plans, cancel your plan in the billing portal and email firstname.lastname@example.org. Subscription refunds will only be offered for the most recent invoice, and only if there is no usage during that period.
Who handles payments?
I use a third party bank payments company called Stripe to handle our payments. Stripe is a globally renowned, PCI compliant payments processing company and uses the latest security techniques to keep both our customers and us safe.
What kind of security is there?
I have 256 bit security across the entire website using SSL. You can confirm this by checking your browser URL bar and confirming that the domain name starts with "HTTPS." Stripe uses the latest, bank-level, security techniques and is PCI compliant to ensure maximum security of payment details.
Who do I contact with more questions?
I'm always happy to help at email@example.com if you have any further questions or concerns.